Even with every precaution, a purchase can turn out to be wrong: the wrong size, a damaged item or one that isn’t as described. The Postdy marketplace provides straightforward return and refund procedures, plus support if a dispute arises.
Requesting a return or a refund
- Open the order in question in « My account ».
- Click « Request a return » or « Report a problem ».
- Choose a reason (item not as described, damaged, wrong size and so on) and add a photo if you can.
- Follow the return instructions; once the item is received or checked, the refund is triggered.
Handling a dispute
If talking to the seller leads nowhere (no reply, disagreement), you can open a dispute. The marketplace then steps in as an intermediary to find a fair solution. Keep the following safe: your order number, your message exchanges and any photos.
Good habits for buying with confidence
- Read the product page and the reviews before ordering.
- Check the shop’s rating and how long it has been trading.
- Always pay through the marketplace’s secure page, never outside it.
- Keep your confirmations, invoices and messages.
Stick to these habits and you will get the most out of the Postdy marketplace with complete peace of mind, from the very first click through to after-sales support.
Key takeaway: if something goes wrong, request a return from « My account » with a reason and a photo; as a last resort, open a dispute. Always pay through the secure page and keep your proof of purchase.