Sales strategy & customer acquisition

Catégories : Starting a Business
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À propos du cours

Selling is the engine of every business. A great offer is not enough: without customers there is no revenue, no growth and no future. This intermediate-level course gives you a complete, actionable method to attract, convince and retain customers, in B2B as well as B2C.

You start with buying psychology and the customer journey, then build your acquisition machine: outbound and inbound prospecting, lead qualification, the sales meeting and the close. Every concept is backed by concrete real-world examples, ready-to-use scripts and clear diagrams.

By the end, you will know how to price with method, design tiered offers that lift your average order value, and steer your sales activity with a CRM. You walk away with a repeatable selling system that turns strangers into loyal customers and advocates.

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Qu’allez-vous apprendre ?

  • Understand the psychology of buying and apply the AIDA model
  • Build and optimise a sales funnel stage by stage
  • Prospect effectively in outbound and inbound and qualify your leads with BANT
  • Run a structured sales meeting and close using proven techniques
  • Handle objections with method instead of being thrown by them
  • Price on value and build profitable tiered offers
  • Retain your customers and steer your sales activity with a CRM

Contenu du cours

Module 1 — Understanding selling and the customer journey
Buying psychology, the AIDA model, the sales funnel and the customer journey.

  • The psychology of buying
    14:00
  • The AIDA model
    15:00
  • Sales funnel and customer journey
    16:00
  • Quiz — Module 1

Module 2 — Prospecting and generating leads
Lead sources, outbound and inbound prospecting, BANT qualification.

Module 3 — The sales meeting and the close
Preparation, needs discovery, the FAB pitch, objections and closing.

Module 4 — Setting prices and building offers
Pricing strategies, anchoring, tiered offers and upselling techniques.

Module 5 — Building loyalty and steering with a CRM
Retention, NPS satisfaction, customer lifetime value, sales pipeline and CRM.

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