The Postdy marketplace gives you a messaging system to talk directly with sellers, before or after a purchase. It is the right channel for asking a question or flagging a problem, while keeping a written record of your exchanges.
When to contact a seller
- Before buying: a question about a product, a size, availability.
- After buying: doubts about tracking, a late parcel, an item that isn’t as described.
- To ask for advice or extra information.
How to send a message
- From the product page or the shop page, click “Contact seller” or “Ask a question”.
- From an order’s details, use the contact button linked to that purchase.
- Write your message and include your order number where relevant.
Your conversations are gathered in your inbox, reachable from “My account”. That is where replies arrive and where you can carry on the conversation. Stay clear and polite: a well-briefed seller will help you faster. Most reply within one or two working days.
Key takeaway: the built-in messaging lets you contact a seller before or after a purchase, with a written record. Quote your order number and find the replies in “My account”.