Every sale creates an order that you follow through to delivery.
The life of an order
- Pending / Processing — payment received, ready to be prepared.
- Completed — shipped or delivered.
- Refunded / Cancelled — depending on what happened.
Under WooCommerce → Orders, open an order to see the details, add a note or change its status. The customer gets automatic emails at every stage.
Tip: update the status promptly — customers feel far more confident when they can follow their order.