The Postdy marketplace gives you a messaging system to talk directly with sellers, before or after a purchase. It is the right channel for asking a question or flagging a problem, while keeping a written record of your exchanges.
When to contact a seller
- Before buying: a question about a product, a size, availability.
- After buying: doubts about tracking, a late parcel, an item that isn’t as described.
- To ask for advice or extra information.
How to send a message
- From the product page or the shop page, click « Contact seller » or « Ask a question ».
- From an order’s details, use the contact button linked to that purchase.
- Write your message and include your order number where relevant.
Your conversations are gathered in your inbox, reachable from « My account ». That is where replies arrive and where you can carry on the conversation. Stay clear and polite: a well-briefed seller will help you faster. Most reply within one or two working days.
Key takeaway: the built-in messaging lets you contact a seller before or after a purchase, with a written record. Quote your order number and find the replies in « My account ».