User experience (UX) covers everything a person feels while interacting with a product, a website or a service. It goes far beyond the screen: it includes ease of use, emotion, satisfaction and efficiency.

The building blocks of UX

A good experience rests on several qualities that work together:

• Useful — the product answers a real need.
• Usable — it is easy to get to grips with.
• Desirable — it appeals to people and inspires trust.
• Accessible — everyone is able to use it.
• Findable — information is easy to locate.

UX is therefore not about « making things pretty ». It is about solving a problem for a real person in a real context. A UX designer constantly steps into the user’s shoes to anticipate their expectations and their frustrations.

Key takeaway: UX means designing for the human before designing for the screen. A successful interface goes unnoticed.